Digital in service of the public good
Aitor Ugarte GómezDigital transformation in public administration
Who I am
Computer engineer at the Government of Biscay, where I drive digital transformation projects, analyse data that helps make better decisions and work towards an administration that is easier to understand.
I like discipline, method and high-performance, results-driven environments. Everything else —roles, dates and details— is on LinkedIn(opens in a new window).
And the why is simple: digitising the public sector well means serving more people, in less time and better.
Digitalisation in Public Administration
What I've learned, in five ideas.
Citizens first
A digital service isn't measured by its technology, but by whether people understand it, complete it and would recommend it. Everything else is secondary.
Data, for deciding
Administrations accumulate data they rarely use. Well governed, it helps design better services, evaluate policies and be accountable. Always with privacy as the starting point, never as an obstacle.
Digitising is not scanning
Turning paper into PDFs transforms nothing. Transforming means rethinking the service end to end, with the people who use it and the people who deliver it.
Try, learn, scale
The administration can also be a laboratory: prototypes, pilots and tests. What works is scaled, what doesn't is dropped — and controlled error costs far less than paralysis by inaction.
Communicating is part of the service
A good service is useless if nobody understands it. Clear language and channels designed for each audience: that is the first front desk.
Digital transformation is not a project: it's changing the way we work.
Where I come from
From technology consulting for the public sector and from grassroots youth and pro-European organisations, with a local-to-global outlook.
Equipo Europa
Pro-European youth association promoting the European Union among young people and increasing their political participation.
Global Shapers Bilbao
A global network of young leaders and innovators aged 18 to 30, driven by the World Economic Forum.
I've worked at
That backpack comes with me every day.
Shall we talk?
If you're driving digital transformation in government—from the inside or the outside—, putting data to work or making it easier to understand, we could talk about it over a coffee.